Kentucky 811 makes it simple to check the positive response status of your locate requests anytime, anywhere. Recommended by the national Common Ground Alliance (CGA), positive response is a free tool we encourage all member utilities, locators, and excavators to participate in to decrease the chance of damages.
As an excavator, you can check positive response statuses before heading out to a job site or contact the member utility directly with any questions about the status. There are multiple ways to check positive response status:
Confirmation Email Link – Click the link included on the ticket in your confirmation email. You will also receive an email when the excavation start date and time passes showing the current positive response status for all notified member utilities.
ITICnxt – Log into your ITICnxt account and go to the “My Tickets” section. Once there, find the ticket you are interested in viewing, click on the ticket link, and then scroll down to the members notified section.
Ticket Search – Use the Kentucky 811 Ticket Search & Status to search for any locate request using the ticket number or information from the ticket. Once there, find the ticket you are interested in viewing, click on the ticket link, and then scroll down to the “members notified” section. No login is required to use Ticket Search.
Kentucky 811 App – Use the Kentucky 811 app to access Ticket Search & Status while on the go.
If a member utility participates in positive response, you’ll see their current status. If they do not participate by responding back to the Kentucky 811 with a status, you’ll see “Does not participate.” They are still required to do the locate, but it won’t be confirmed in the system.
You are responsible for contacting non-members and having any private lines on at your dig site marked. Click here to learn more about private utilities.
About Positive Response
Positive response is an important tool that allows member utilities to communicate the status (“Marked,” “Clear,” etc.) of a locate request directly with the excavator. This full-circle communication increases clarity and reduces the chance of a damage occurring, and each stakeholder plays an important role in the positive response loop.
Although Kentucky law does not mandate positive response, it’s supported by Kentucky 811 as a free tool that we encourage all member utilities, locators, and excavators to participate in to decrease the chance of damages.
Need Assistance?
If you have a status question regarding a member utility that does not provide positive response, you will have to contact the utility company directly. If you have any general questions about member utility response, call Kentucky 811 at 8-1-1 or (800) 752-6007, or click here for live assistance.
