Manage Locate Requests – Member Utilities

Streamline your ticket management with Locator Tickets

Kentucky 811 is proud to use the Locator Tickets portal — a comprehensive ticket management portal packed with versatile features. Access to this portal is free for Kentucky 811 members, making it easy to manage locate requests online and provide electronic positive response status in real time.

With Locator Tickets, you can:

  • View and status tickets
  • Efficiently organize and track tickets
  • Assign locators to different tickets manually or automatically
  • Sort your list of tickets by categories such as ticket type, location, status, assigned locator, and more
  • Run specialized reports on your district or locator activity
  • Access your received tickets via computer or smartphone through the free Kentucky 811 mobile app
  • Send electronic positive response status updates to excavators
  • Post locate photos to tickets
  • And much more!

Participating in Positive Response

Positive response is an important tool that allows member utilities to communicate the status of a locate request directly with the excavator. This full-circle communication increases clarity and significantly reduces the chance of a damage occurring.

Interested in participating? Whether you respond to locate requests with Locator Tickets, your own ticket management system, or a combination, our team makes getting set up to participate in electronic positive response convenient – just send us an email at and we’ll take it from there!

No Laptop? No Problem. Try the Free Kentucky 811 App

Monitor locate requests and provide electronic positive response right from your phone with the free Kentucky 811 app! In just a few taps, view positive response history, access helpful resources, and more.

Download for free:

  • Download the Kentucky 811 app from the Apple App Store
  • Download the Kentucky 811 app from the Google Play Store

Questions? We’re here to help.

If you’re looking for more information about Locator Tickets, positive response, or anything else, contact our team by sending an email to or click here for live assistance – available 8 a.m. – 5 p.m. ET on weekdays.