After the 811 ticket


Thank you for submitting your locate request to Kentucky 811. The following information will be helpful to you.

  • Make sure the locators have access to the dig site.
  • Contact any non-member utilities
  • You are responsible for having private lines marked on the property. Private lines are lines that are owned and maintained by the property owner. These include, (but are not limited to) underground lines servicing pools, grills, lighting and outbuildings. Please visit the private locates section of our website to find out more.
  • Your locate request has been sent to the member utilities that own facilities in the area in which you have requested to dig. Upon receipt, those member utilities shall respond to facility locate request and provide positive response within two full working days or the timeframe provided on the request. “Working day” means every day, except Saturday, Sunday, and holidays established by federal or state statute and is a full twenty-four (24) hour period from 12:01 a.m. eastern time until 12 midnight eastern time, excluding the day the locate request was made.
  • If facility locates are required, the member utilities shall respond to your request by marking their lines at your dig site in the color code representing their facility (see chart below).
  • Positive response means an automated or written communication systems for all locate requests that allows interested parties to determine the status of locating an underground facility and requires response and verification by operators and excavators to comply with their respective requirements.
  • To check Kentucky 811’s Positive Response system:
    • If you have an Exactix Pro account, log in to see the status of your requests from the Responses tab from within the ticket (see screenshot below).
    • If you do not have an Exactix Pro account but want to see the status of a request, enter the ticket number and phone number using this tool then click on the Responses tab from within the ticket (see screenshot below).
  • If the member uses Kentucky 811’s positive response system, an email will be sent to the address listed on the ticket using the rules below:
    • Send immediately when all members respond OR
    • Send at the response due date
    • If additional responses are entered after the original PR email has been sent, another email will be sent each time a response is entered
  • Some Kentucky 811 members may contact you to offer updates on the marking status.
  • Call Kentucky 811 at 811, or 800-752-6007, if you have any questions about utility response.
  • If you have not received positive response from our member utilities within two full working days, or the timeframe given on the locate request, please contact Kentucky 811 by dialing 811 or 800-752-6007 to submit a second notice. Within one (1) working day after receiving a second notice from an excavator, an operator shall locate its facility and update the positive response system.
  • Locate requests are valid for 21 calendar days from the date submitted. If your project will not be completed within that time, please update your request at least two full working days prior to the expiration (or more depending on the locate request type) to obtain a re-mark. Update your locate request sooner if the markings are no longer visible or the work location has change.
  • Should you request a re-mark, the member utilities will again have two full working days (or more depending on the locate request type) to respond.
  • Now that you’ve received a positive response that the member utilities’ facilities have been marked or are not in conflict, you can begin digging with care. Kentucky law defines the tolerance zone as a strip of land at least four (4) feet wide but not wider than the width of the underground facility plus two (2) feet on either side of the outer limits of the facility. When excavation or demolition is necessary with the tolerance zone, the excavator shall hand-dig or use non-intrusive means to avoid damage to the underground facility. There are some exceptions, learn more by reading the Kentucky Dig Law.